Billing, cancellation & refund policy
Plan prices, how renewal works, what cancellation does, and when a refund is available.
- Version
- 2026.09-draft-1
- Effective
- September 1, 2026
- Acceptance
- Not separately accepted
Draft, pending legal review. This document is a working draft written by the Amplify team, not by a lawyer. It describes how we actually intend to operate the product. It has not been reviewed by counsel and is not legal advice.
1. Plans and price
Prices are in US dollars and exclude any tax Stripe is required to add for your location. What each plan includes is shown on the Plan & billing page in the app, where limits are enforced as plan entitlements.
Amplify takes no commission on sales you make through your storefront. Your payment provider still charges its own processing fees.
- Starter — $19 per month.
- Pro — $39 per month.
- Team — $79 per month.
Your Stripe subscription is the source of truth. If a page in the app and Stripe ever disagree, Stripe is correct and we will reconcile the app.
2. Billing frequency and renewal
Subscriptions are billed monthly and renew automatically on the same date each period until cancelled. Stripe emails a receipt for each payment.
There is no free trial at this stage. If a trial is ever offered, its length and what happens at the end will be stated on the checkout surface before you pay.
3. Changing plan
You can move between plans from Plan & billing. Stripe prorates the change. Moving down can put you above a lower plan's limits — the app will tell you what exceeds the new plan before it takes effect, and existing data is never deleted to fit a smaller plan.
4. Cancellation
Cancel any time from Plan & billing, which opens the Stripe billing portal. Cancellation stops future charges.
You keep paid features until the end of the period you have already paid for. After that the workspace drops to the free tier: your data stays, and features above the free limits become read-only rather than being deleted.
Cancelling a subscription does not delete your account or your data. Deletion is a separate, explicit request in Settings.
5. Refunds
Because you can cancel at any time and keep access through the period you paid for, we do not routinely refund a period that has already started.
We will refund where it is clearly the fair outcome: a duplicate charge, a charge after a cancellation was made, or a billing fault on our side. Ask within 30 days of the charge and include the Stripe receipt.
Requests: support@amplifyforartists.com, or open a Billing request from Support inside the app.
Statutory cancellation and withdrawal rights that apply where you live are not reduced by this policy. The exact consumer-law wording for each market Amplify sells into is an open item for counsel.
6. Failed payments and past due
If a payment fails, Stripe retries on its schedule and the workspace shows a past-due state. Update the payment method in the Stripe portal to clear it. If retries are exhausted, the subscription ends and the workspace drops to the free tier — data is retained.
7. Managing your subscription
Everything above happens in one place: Plan & billing in the app, which opens the Stripe billing portal for payment method, invoices, plan changes and cancellation. Only workspace owners and admins can manage billing.